Trouble connecting to Level-Up Sites and Games

August 1, 2008 · Filed Under Connection, Internet, Online Gaming 

Earlier, I’ve been receiving messages and emails that some players are having problem accessing Level-Up Websites and the Games itself. So for those who are encountering the same problem, please do check the announcement made by our technical team to help you guys and gals with this recent problem.

 

To our valued Customers,

We have been receiving reports that some of you guys are experiencing technical difficulties in connecting to our games and websites. If you are unable to file a request via the MyLU! CS Page due to this, kindly send us an email via technicalissues@levelupgames.ph with the following information:

1. Real name:
2. MyLU! Username:
3. Internet Service Provider (i.e. SMARTbro, VIBE, PLDT dsl):
4. Location:
5. Contact Number:
6. What service or Level Up! website/game that can’t be accessed?
7. When did you start to encounter this problem?
8. Are there any programs/application running in the background while attempting to connect?
9. Tracert and PING results:

How to get a Tracert?
a. Open Command Prompt Window:
b. Type tracert 202.57.117.1 for RO, PW, RF, FS and 125.5.127.1 for FlyFF
c. Press Enter.
d. Wait until Trace Complete appears.
e. Right click on your mouse button and choose Select All. Then click on Copy.
f. Paste the results in your email.

How to get a PING?
a. Open Command Prompt Window:
b. Type ping 202.57.117.1 for RO, PW, RF, FS and 125.5.127.1 for FlyFF
c. Press Enter
d. Wait until another command prompt appears.
e. Right click on your mouse button and choose Select All and then click on Copy.
f. Paste the results in your email.

IMPORTANT NOTE: Email requests not related to this particular concern will not be entertained but should be filed via the MyLU! CS Page at http://support.levelugames.ph

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Comments

3 Responses to “Trouble connecting to Level-Up Sites and Games”

  1. Ai on September 21st, 2008 1:57 pm

    As of Sept 19, 2008, Globe broadband users are again having difficulty connecting to LU games. For PW, I can only get as far as the logon page, or just entering the game, and then everything freezes and I get disconnected. I don’t seem to have any problems connecting to other sites.

    Any help will be much appreciated.

  2. Richard on September 22nd, 2008 2:43 am

    Globe Broadband Tycoon
    C:\Documents and Settings\Richard>tracert 125.5.127.1Tracing route to 125.5.127.1 over a maximum of 30 hops 1 <1 ms <1 ms 1 ms dsldevice [10.0.0.1]
    2 35 ms 42 ms 39 ms 222.127.242.1
    3 65 ms 61 ms 36 ms 222.127.228.57
    4 151 ms 72 ms 82 ms 124.6.148.229
    5 205 ms 238 ms 234 ms 59.128.15.221
    6 112 ms 148 ms 116 ms tr-ote119.kddnet.ad.jp [124.211.33.9]
    7 160 ms 174 ms 172 ms if-13-13.icore1.TV2-Tokyo.as6453.net [116.0.88.2
    1]
    8 153 ms 167 ms 141 ms if-0-0-0-33.core1.TV2-Tokyo.as6453.net [116.0.88
    .2]
    9 246 ms 252 ms 277 ms if-5-0-0.core3.HK2-HongKong.as6453.net [116.0.82
    .1]
    10 439 ms 388 ms 400 ms ix-2-3-0.core3.HK2-HongKong.as6453.net [216.6.95
    .142]
    11 218 ms 301 ms 232 ms 58.71.0.91
    12 204 ms 206 ms 214 ms 210.1.65.250
    13 * * * Request timed out.
    14 1853 ms 1919 ms 2013 ms 125.5.127.1Trace complete.

  3. Alvin Jolas on October 22nd, 2008 1:35 am

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\admin>tracert 125.5.127.1

    Tracing route to 125.5.127.1 over a maximum of 30 hops

    1 8 ms 9 ms 10 ms 121.97.12.1.bti.net.ph [121.97.12.1]
    2 13 ms 17 ms 17 ms 121.97.95.77.BTI.NET.PH [121.97.95.77]
    3 13 ms 12 ms 14 ms ge-5-2-rsvt-bb-gw-1.bb.bti.net.ph [202.78.96.238
    ]
    4 19 ms 11 ms 15 ms ge-5-2-rsvt-bb-gw-1.bb.bti.net.ph [202.78.96.238
    ]
    5 14 ms 14 ms 17 ms po2-ix-rsvt-border-1.bti.net.ph [202.78.97.215]

    6 18 ms 14 ms 18 ms 202.57.112.21
    7 16 ms 14 ms 18 ms 125.5.127.1

    Trace complete.

    C:\Documents and Settings\admin>ping 125.5.127.1

    Pinging 125.5.127.1 with 32 bytes of data:

    Reply from 125.5.127.1: bytes=32 time=13ms TTL=249
    Reply from 125.5.127.1: bytes=32 time=13ms TTL=249
    Reply from 125.5.127.1: bytes=32 time=15ms TTL=249
    Reply from 125.5.127.1: bytes=32 time=15ms TTL=249

    Ping statistics for 125.5.127.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 15ms, Average = 14ms

    C:\Documents and Settings\admin>

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